While benchmarking programs are commonly deployed for evaluating comparative maturity levels across specific or varied parameters in several parts of the world, these are yet to arrive in India. Secondly BM levels are often not fully defined and are often empirical. The revised ISO 9004:2009 offers a self- assessment tool that offers standardized descriptions at each level of maturity for each parameter, developed through collective understanding of experts from around the world. The tool operates at both the strategic level as well as the detailed elements at operational levels.
Venue: New Delhi, India