CONSUMER COMPLAINTS WHY AND HOW?
Consumer who complain allow themselves to be brainwashed into believing that they are trouble-makers. Manufactures and retailers Fob off dissatisfied consumers with a bland:"We have had no complaints." Consumer must not hestite to complain about adulteration, sub-standard drugs and cosmetics, shoddy product quality, unsatisfactory after-sales service, etc. Indian consumers are fortunate to be covered by the Consumer Protection Act 1986, Special Consumer Courts and a Directorate to implement the Act. There is also the Package Commodities Act which insists that weights, price, date of manufacture and ingredients are marked on all packages. This Act, as well as "Agmark" and the "ISI" mark, can be of substantial assistance in the fight for consumer's rights. Vigilant consumerism can put teeth into their Function.
HOW TO COMPLAIN
1. Be sure the complaint is sound.
STEPS TO SECURING RESULTS
Your complaint should cover the following:
1. Name and address of the complainant in full.
WHERE TO COMPLAIN FOR GUIDANCE AND HELP
Complaints of a representative nature may be filed by registered consumer organisations like Consumer Guidence Society of India. For such enquiries, you may seek guidance from:
1. The Complaints Committee
2. Council for Fair Business Practices
3. Mumbai Grahak Panchayat Grahak Bhavan,
HOW AND WHERE TO COMPLAIN FOR GUIDANCE AND HELP
CONSUMER GUIDANCE SOCIETY OF INDIA,"J" Block, Mahapalika Marg,opp. Cama Hospital,mumbai 400 001