why ISO 9000 got a bad name ...

it was the days of ISO 9001: 1994

where we had 15 mandatory procedures and heaps of records

and consultants and auditors understood the Standard as

Write what u DO

and DO as u WROTE

this is bullshit

we have to do a GAP AUDIT first and cut down on unnecessary documentation and records

The standard now is PERFORMANCE oriented

the MEANS is not important

setting targets for improvement and achieving them is of utmost importtance

while also observing all the SHALL requirements