Key Strategies for Implementing ISO 27001
Implementing ISO 27001 can be an arduous task. Determining the scope of implementation, as well as the time and effort required for implementation to occur, can help organizations design a more effective IT compliance process.
CHIEF TECHNOLOGY OFFICER, NETWORK INTELLIGENCE INDIA PVT. LTD.
INFORMATION DEVELOPER, NETWORK INTELLIGENCE INDIA PVT. LTD.
In 1995, the British Standard Institute (BSI) published British Standard (BS) 7799, a widely adopted set of best practices that help organizations implement effective information security management systems (ISMSs) and establish security controls for specific business areas. In October 2005, the standard was adopted by the International Organization for Standardization (ISO). As a result, implementing BS 7799 — now ISO 27001: 2005 — has become a major focus of attention for European-based companies and those working in the region.
Depending on the organization's size, the nature of its business, and the maturity of its processes, implementing ISO 27001 can involve a substantial investment of resources that requires the commitment of senior management. In addition, because of its emphasis on data security, many internal auditors perceive the standard to be focused solely on technology and often recommend that IT departments comply with the standard's requirements without understanding the amount of time and resources required for compliance. To ensure across-the-board acceptance and success, initial analyses and planning are vital. Because internal auditors are in the perfect position to add value to an organization's IT processes, they can help IT departments prepare the groundwork for an effective and efficient ISO 27001 implementation strategy during the initial planning phase. This will help companies ensure their IT processes are better aligned with the standard's requirements and ensure long-term compliance.
RECOMMENDATIONS FOR EFFECTIVE ISO 27001 COMPLIANCE
Implementing ISO 27001 can take time and consume unforeseen resources, especially if companies don't have an implementation plan early in the compliance process. To enhance compliance efforts, internal auditors can help companies identify their primary business objectives and implementation scope. Auditors should work with IT departments to determine current compliance maturity levels and analyze the compliance process' return on investment. These steps can be conducted by a team of staff members or external consultants who have prior experience implementing the standard. External consultants should work in collaboration with an internal team of representatives from the company's major business units. Below is a description of each recommendation.
Identify Business Objectives
Plans to adopt ISO 27001 must be supported by a concrete business analysis that involves listing the primary business objectives and ensuring a consensus is reached with key stakeholders. Business objectives can be derived from the company's mission, strategic plan, and existing IT goals and may include:
- Ensuring effective risk management, such as identifying information assets and conducting accurate risk assessments.
- Maintaining the company's competitive advantage, if the industry as a whole deals with sensitive information.
- Preserving the organization's reputation and standing among industry leaders.
- Providing assurance to customers and partners about the organization’s commitment to protecting data.
- Increasing the company's revenue, profitability, and savings in areas where protective controls operate well.
The standard also emphasizes compliance with contractual obligations, which might be considered another key business objective. For instance, for an online banking division, implementing the standard would provide customers and partners greater assurance that risks stemming from the use of information systems are managed properly.
ISO 27001's Scope of Implementation
ISO 27001 states that any scope of implementation may cover all or part of an organization. Companies, however, are not required to determine a particular implementation scope.
According to the standard's section "B.2.3: Scope of the ISMS", only the processes, business units, and external vendors or contractors falling within the scope of implementation must be specified for certification to occur.
The standard also requires companies to list any scope exclusions and the reasons why they were excluded.
Identifying the scope of implementation can save the organization thousands of dollars and time. In many instances, it is not necessary for an organization to adopt companywide implementation of a standard. The scope of compliance can be restricted to a specific division, business unit, type of service, or physical location. In addition, once successful compliance has been achieved for a limited, but relevant scope, it can be expanded to other divisions or locations.
Choosing the right scope is one of the most important factors throughout the compliance cycle, because it affects the feasibility and cost of the standard's implementation and the organization's return on investment. As a result, it is important for the selected scope to help achieve the identified business objectives. To do this, the organization may evaluate different scope options and rank them based on how well they fit with each objective.
Organizations also may want to sign memorandums of understanding (MOU) or service level agreements (SLAs) with vendors and partners to implement a form of indirect compliance to the standard. For example, a garment manufacturing company may have a contract with a software provider for application maintenance and upgrades. Therefore, the manufacturing company will not be responsible for the application’s system development life cycle compliance with the standard, as long as it has a relevant MOU or SLA signed with the software vendor.
Finally, the organization's overall scale of operations is an integral parameter needed to determine the compliance process' complexity level. To find out the appropriate scale of operations, organizations need to consider their number of employees, business processes, work locations, and products or services offered.
Determine ISO 27001 Maturity Levels
When assessing the organization’s compliance maturity level, auditors should determine whether or not the implementation team is able to answer the following questions:
- Does a document exist that specifies the scope of compliance?
According to ISO 27001, a scope document is required when planning the standard's implementation. The document must list all the business processes, facilities, and technologies available within the organization, along with the types of information within the ISMS. When identifying the scope of compliance, companies must clearly define the dependencies and interfaces between the organization and external entities.
- Are business processes and information flows clearly defined and documented?
Answering this question helps to determine the information assets within the scope of compliance and their importance, as well as to design a proper set of controls to protect information as it is stored, processed, and transmitted across various departments and business units.
- Does a list of information assets exist? Is it current?
All assets that may affect the organization's security should be included in an information asset list. Information assets typically include software, hardware, documents, reports, databases, applications, and application owners. A structured list must be maintained that includes individual assets or asset groups available within the company, their location, use, and owner. The list should be updated regularly to ensure accurate information is reviewed during the compliance certification process.
- How are information assets classified?
Information assets must be classified based on their importance to the organization and level of impact, and whether their confidentiality, availability, and integrity could be compromised.
- Is a high-level security policy in place?
Critical to implementing an information security standard is a detailed security policy. The policy must clearly convey management's commitment to protecting information and establish the business' overall security framework and sense of direction. It should also identify all security risks, how they will be managed, and the criteria needed to evaluate risks.
- Has the organization implemented a risk assessment process?
A thorough risk assessment exercise must be conducted that takes into account the value and vulnerabilities of corporate IT assets, the internal processes and external threats that could exploit these vulnerabilities, and the probability of each threat. If a risk assessment methodology is in place, the standard recommends that organizations continue using this methodology.
- Necessary controls should be identified based on risk assessment information and the organization's overall approach for mitigating risk. Selected controls should then be mapped to Annex A of the standard — which identifies 133 controls divided in 11 domains — to complete a statement of applicability (SOA) form. A full review of Annex A acts as a monitoring mechanism to identify whether any control areas have been missed in the compliance planning process.
Is a controls' list available?
Important Points When Using Statements of Applicability (SOAs)
Organizations should identity all control objectives and actual controls selected for implementation when completing the SOA.
The SOA doesn't need to contain confidential asset and process information.
Controls in addition to those stated in the standard may also be stated as part of the SOA.
Any ISO 27001 controls that are not selected for compliance must be explained.
- Are security procedures documented and implemented?
Steps must be taken to maintain a structured set of documents detailing all IT security procedures, which must be documented and monitored to ensure they are implemented according to established security policies.
- Is there a business continuity (BC) management process in place?
A management process must be in place that defines the company's overall BC framework. A detailed business impact analysis based on the BC plan should be drafted and tested and updated periodically.
- Has the company implemented a security awareness program?
Planning and documentation efforts should be accompanied by a proper IT security awareness program so that all employees receive training on information security requirements.
- Was an internal audit conducted?
An internal audit must be conducted to ensure compliance with the standard and adherence to the organization’s security policies and procedures.
- Was a gap analysis conducted?
Another important parameter to determine is the organization's level of compliance with the 133 controls in the standard. A gap analysis helps organizations link appropriate controls with the relevant business unit and can take place during any stage of the compliance process. Many organizations conduct the gap analysis at the beginning of the compliance process to determine the company's maturity level.
- Were corrective and preventive actions identified and implemented?
The standard adheres to the Plan-Do-Check-Act" (PDCA) cycle (PDF, 62KB) to help the organization know how far and how well it has progressed along this cycle. This directly influences the time and cost estimates to achieve compliance. To complete the PDCA cycle, the gaps identified in the internal audit must be addressed by identifying the corrective and preventive controls needed and the company's compliance based on the gap analysis.
- Are there mechanisms in place to measure control effectiveness?
Measuring control effectiveness is one of the latest changes to the standard. According to ISO 27001, organizations must institute metrics to measure the effectiveness of the controls and produce comparable and reproducible results.
Is there a management review of the risk assessment and risk treatment plans?
Risk assessments and risk treatment plans must be reviewed at planned intervals at least annually as part of the organization's ISMS management review.
Analyze Return on Investment
Based on the groundwork done so far, companies should be able to arrive at approximate time and cost estimates to implement the standard for each of the scope options. Organizations need to keep in mind that the longer it takes to get certified, the greater the consulting costs or internal staff effort. For example, implementation costs become even more critical when implementation is driven by market or customer requirements. Therefore, the longer compliance takes, the longer the organization will have to wait to reach the market with a successful certification.
Implementing ISO 27001 requires careful thought, planning, and coordination to ensure a smooth control adoption. The decision of when and how to implement the standard may be influenced by a number of factors, including different business objectives, existing levels of IT maturity and compliance efforts, user acceptability and awareness, customer requirements or contractual obligations, and the ability of the organization to adapt to change and adhere to internal processes.
To learn more about the standard, BSI has prepared a guidance document available on its Web site, http://asia.bsi-global.com/InformationSecurity/ISO27001+Guidance/download.xalter. In addition, the Standards Direct Web site,www.standardsdirect.org/iso27001.htm, covers the latest version of the standard
> 'information security appears in some sections of ISO 20000, giving
> rise to some
> overlapping and even possible collisions in practice.'
From a presentation of one of my colleagues regarding ISO 20000-1:2005 & ISO 27001:2005
6.1 Service level management
The service catalogue can include generic information such as … security arrangements
The minimum content that should be in an SLA or that can be directly referenced from an SLA is …
h) customer responsibilities, e.g. security;
i) service provider liability and obligations e.g. security;
6.3 Service continuity and availability management
Objective: To ensure that agreed service continuity and availability commitments to customers can be met in all circumstances.
6.6 Information security management
Objective: To manage information security effectively within all service activities.
(Link to ISO/IEC 27002)
8.2 Incident management
The incident management process should include the following … consideration of security issues …
9.1 Configuration management
the requirements for accountability, traceability, auditability, e.g. for security, legal, regulatory or business purposes;
I think those are the (information) security related passages of ISO 20000-1 which Carlos meant.
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