Quality Management in Coop Housing Societies

CHS – committed to delivering excellent customer service
Monday 22nd eptember 2008
	As part of its Customer Focus Strategy, Cambridge Housing Society (CHS) is putting the customer at the heart of everything they do. At a series of workshops, customers asked CHS to hold events to create a ‘dialogue’ between them – the first event was held this weekend at Soham in East Cambridgeshire. Hundreds of residents and families flocked to the play area where there were fancy dress and penalty shoot-out competitions, a bouncy castle and an inflatable assault course, face painting, Wii games console and a fire engine demonstration. Families also enjoyed the barbecue and ice creams. Mrs S Hope, a local resident and mother of Keanu, 4, one of the drawing competition winners, said ‘this is a real community event – it’s so nice to see everyone having a good time together’. CHS’s local offices were open for tenants and leaseholders to discuss local matters and find out what services CHS can offer. Members of staff were on hand to answer queries, energy saving light bulbs were given away and a shared ownership home was open for viewing. Residents made several suggestions for enhancing the area including utilising the local office notice board for announcing community events, using the office for coffee mornings and putting up ‘Slow – children playing’ signs. Director of Housing & Care Services, Jo Mills said, ‘This was our first family fun day in East Cambridgeshire. We were delighted that so many people joined us for the afternoon, and it was great to meet local residents and hear their views. In the future, we plan to hold similar events in Huntingdonshire and Fenland.’ Posted by Kim for Cambridge Housing Society Ltd.		For more information please contact Phone: 01223 713 555 Fax: 01223 713 599 http://www.cambridgehs.org.uk View all company details Related Housing Associations Subsidiaries Waters Almshouses (6) Add Jobs Return to search results Add News Recently Posted Greg appointed to senior post with housing group Incommunities Group Ltd. Radian manages new Armed Forces Housing scheme Swaythling Housing Society Ltd. Tenants in Hot water SHAL Housing Ltd. Investing in our people Dale and Valley Homes Could online marketplaces tackle poverty? Joseph Rowntree Housing Trust More top stories
Latest News:
Sunflower children are ground breaking (30/04/2008)
Cambridge Housing Society opens new energy-saving housing scheme (26/01/2008)
Saving Christmas 2008 (09/01/2008)

As part of its Customer Focus Strategy, Cambridge Housing Society (CHS) is putting the customer at the heart of everything they do. At a series of workshops, customers asked CHS to hold events to create a ‘dialogue’ between them – the first event was held this weekend at Soham in East Cambridgeshire. Hundreds of residents and families flocked to the play area where there were fancy dress and penalty shoot-out competitions, a bouncy castle and an inflatable assault course, face painting, Wii games console and a fire engine demonstration. Families also enjoyed the barbecue and ice creams. Mrs S Hope, a local resident and mother of Keanu, 4, one of the drawing competition winners, said ‘this is a real community event – it’s so nice to see everyone having a good time together’. CHS’s local offices were open for tenants and leaseholders to discuss local matters and find out what services CHS can offer. Members of staff were on hand to answer queries, energy saving light bulbs were given away and a shared ownership home was open for viewing. Residents made several suggestions for enhancing the area including utilising the local office notice board for announcing community events, using the office for coffee mornings and putting up ‘Slow – children playing’ signs. Director of Housing & Care Services, Jo Mills said, ‘This was our first family fun day in East Cambridgeshire. We were delighted that so many people joined us for the afternoon, and it was great to meet local residents and hear their views. In the future, we plan to hold similar events in Huntingdonshire and Fenland.’

SOURCE