ISO 9000 Family

ISO 9000 Family

Home Certification Process Implementation Guide Upgradation Guide Online Consultancy System Maintenance 8 Quality Management Principles Discussion Forum Frequently Asked Questions Jobs Contact Us Useful Links ISO Official Website International Accreditation Forum IAF IRCA Official website Chartered Quality Institute UK Quality Digest NEBOSH IOSH PIQC

ISO 9000 is a family of standards for quality management system. These standards are maintained by ISO, the International Organization for Standardization. Some of the requirements in ISO 9001:2008 (which is one of the standards in the ISO 9000 family) include: Establish a set of procedures that cover all key processes in the business; monitoring processes to ensure they are effective; keeping adequate records; checking output for defects, with appropriate corrective action where necessary; regularly reviewing individual processes and the quality system itself for effectiveness; and facilitating continual improvement A company or organization that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is "ISO 9001 certified" or "ISO 9001 registered". Certification to an ISO 9001 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes are being applied. ISO 9000 series includes the following standards: ISO 9000:2005 Quality management systems – Fundamentals and vocabulary describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms. ISO 9001:2008 Quality management systems – Requirements is intended for use in any organization regardless of size, type or product (including service). It provides a number of requirements which an organization needs to fulfill to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for continual improvement of the Quality Management System, for which ISO 9004:2009 provides many hints. This is the only implementation for which third-party auditors can grant certification. It should be noted that certification is not described as any of the 'needs' of an organization as a driver for using ISO 9001 but does recognize that it may be used for such a purpose. ISO 9004:2009 Managing for the sustained success of an organization -- A quality management approach: Provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. ISO 9004:2009 is not intended for certification, regulatory or contractual use. ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing: ISO 19011:2002 provides guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits, as well as guidance on the competence of quality and environmental management system auditors. It is applicable to all organizations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit programme. There are many more standards supporting the implementation of the ISO 9001, many of them not even carrying "ISO 900x" numbers. ISO 10001:2007 Customer satisfaction - Guidelines for codes of conduct for organizations ISO 10002:2004 Customer satisfaction - Guidelines for complaints handling in organizations ISO 10003:2007 Customer satisfaction - Guidelines for dispute resolution external to organizations ISO 10005:2005 Guidelines for Quality Plans ISO 10006:2003 Guidelines for Quality Management in Projects ISO 10007:2003 Guidelines for Configuration Management ISO 10012:2003 Requirements for measurement processes and measuring equipment ISO/TR 10013:2001 Guidelines for quality management system documentation ISO 10014:2006 Guidelines for Realizing Financial and Economic Benefits ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000 ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services

source