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Friday, November 20, 2009

ISO 9004: 2009 published

ISO 9004 vs. ISO 9001

Friday, November 20, 2009
posted by qicguru 10:17 AM

ISO 9001 certificationISO 9004:2009 provides guidance for the continual improvement of an organization’s overall performance, efficiency, and effectiveness based on a process-based approach. It focuses on meeting the needs and expectations of customers and other relevant parties over the long term, and in a balanced way.

Compared to ISO 9001:2008, which ensures quality management of products and services while enhancing customer satisfaction, ISO 9004:2009 provides a broader perspective of quality management, particularly for performance improvement. It will prove useful to organizations whose top management wishes to move beyond ISO 9001 in pursuit of ongoing improvement, measured through the satisfaction of customers and other stakeholders.


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