TQMC has acquired wide Domain Knowledge and Experience. You can FREELY access it here and here

DISCLAIMER: This matter here is a guide only. For authentic and up-to-date information, please contact TQMC.

The DIRECTIVES and STANDARDS listed here may have been subsequently REVISED . You must refer to the CURRENT REVISION and AMENDMENTS if any.

Thursday, November 5, 2009

ISO 9004: 2009 published

SO 9004:2009 Quality management systems — Guidelines for performance improvements published by ISO on 2 Nov, 2009.

This new edition will surely provide something short of a revolution, because the innovations introduced in the latest release are numerous and substantial.

Today the real challenge is not only to reach success, but to keep it along time. Economic crisis and globalization are two macro examples of how a position of success could change due to transformations in the market or in the environment in which a company operates.

Practical help however is on the way thanks to the ISO 9004: a standard aimed at helping to find more and more efficient interactions with the economic-productive environment, at identifying the expectations of all stakeholders (clients, properties, employees, authorities, suppliers, trade unions… ), at achieving and maintaining the desired results by providing a balanced response to such expectations.

The new ISO 9004 provides company management with the appropriate tools to monitor and diagnose their own success level (through specific self-evaluation methodologies) and to improve those areas in need.

PDCA Cycle

The ISO 9004:2000 was a guide for those organizations that, leaping beyond the ISO 9001:2000 requirements, aimed at assessing the effectiveness and efficiency of their management system in regard to its quality and the potential for performance improvement, thus further developing each ISO 9001:2000 content items.

Nine years later, the new ISO 9004 not only meets the need for a realignment with the changing socio-economic scenario to keep pace with our time but, through a redesign of the organization-environment perspective, it also represents a true guide, easy to understand and to apply, for the strategic and operational management of those organizations willing to achieve success and maintain it in the long term.

While maintaining a clear berth to the eight principles of quality management, the ISO 9004:2009 adds new elements to the general framework, emphasizing in particular:

  • the ethical-social perspective;
  • the organization mission and vision;
  • adaptivity and flexibility, intended as the organization’s ability to change, even substantially, itself and its own products and processes, in response to changing conditions of risk and opportunity;
  • knowledge management;
  • risk management;
  • alignment and linking with other management systems adopted by the organization;
  • the ability to turn strategies into actual actions and correlate the results to the objectives.

If you need further assistance about the implementation and/or alignment for your Quality Systems to the new ISO 9004 Guidelines, please do not hesitate to contact us at



Leave a Reply


BS EN ISO 9004:2009

Managing for the sustained success of an organization. A quality management approach

Status : Current Published : November 2009

£ 168.00
Member Price
£ 84.00

BS EN ISO 9004:2009 Managing for the sustained success of an organization. A quality management approach

This third edition of BS EN ISO 9004 has been updated to include information on managing for the sustained success of an organization. The standard has had substantial changes made to its structure and contents.

What is sustained success?

The sustained success of an organization is the result of its ability to achieve and maintain its objectives in the long-term. The achievement of sustained success for any organization is a complex and demanding challenge in an ever-changing environment.

How can sustained success be achieved?

  • By meeting the needs and expectations of your customers
  • By the effective management of your organization
  • Through awareness of your organization's environment
  • By learning and improving.

How can BS EN ISO 9004 help?

BS EN ISO 9004 will provide your organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity.

BS EN ISO 9004 promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations.

BS EN ISO 9004 provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. It also provides guidance for the systematic and continual improvement of your organization's overall performance.

BS EN ISO 9004 can be used alongside ISO 9001 and other management system standards, but can also be used independently.

BS EN ISO 9004 is not intended for certification, regulatory or contractual use.

Contents of BS EN 9004:
Normative references
Terms and definitions
Managing for the sustained success of an organization
Strategy and policy
Resource management
Process management
Monitoring, measurement, analysis and review
Improvement, innovation and learning
Annex A (informative) Self-assessment tool
Annex B (informative) Quality management principles
Annex C (informative) Correspondence between ISO 9004:2009 and ISO 9001:2008


New Global Tool Focuses on Achieving 'Sustained Success'

User Rating: / 0

By Paul Scicchitano

In this period of sustained economic uncertainty, a new global tool will soon emerge to help organizations focus on achieving “sustained success” anywhere they operate in the world.

Titled Managing for the sustained success of an organization ? the quality management approach, the new international guidance standard is expected to be published sometime around the end of November by the Geneva-based International Organization for Standardization (ISO).

The approximately 50-page document represents the collective wisdom of 40 experts from some 35 countries, including the United States, Canada, Mexico, France United Kingdom, Germany, India, Sweden and Japan, according to Bob Alisic of the Netherlands, who led the five-year drafting effort, a task he likens to pushing a wheelbarrow of live frogs from one point to another without losing ? or killing ? any frogs in the process.

“I declared myself a little bit crazy to accept this job,” jokes Alisic, who was given discretion in assembling the best possible team from ISO Technical Committee 176, which had already drafted the best selling voluntary standard of all time ? ISO 9001 for quality management systems. In addition to the usual types of experts nominated by national standards bodies, the team included some experts with top management experience.

Ironically, the new document will replace the commercially unsuccessful ISO 9004 standard, even assuming its numerical designation. It will attempt to build upon the success of ISO 9001 ? used by an estimated one million certified organizations around the world ? to help those same organizations and many others focus on not only meeting customer, regulatory and contractual requirements but on achieving long-lasting success.

The very concept at the heart of the new standard proved as elusive to catch as the frogs, acknowledges Alisic.

“There were many problems. First, what is success? That’s a difficult issue. Shareholder value is not enough. Satisfied customers? Extremely important, but also not enough. Satisfy all relevant interested parties? That’s a better one. But to be everything for everybody all the time is impossible,” Alisic explains. “At the end, we said the only solution is to have balanced satisfaction ? a balanced approach to get satisfaction among the relevant parties.”

And while companies are accustomed to seeking third-party certification to ISO 9001, the text of the new success-oriented ISO 9004 explicitly states that the document is not intended for certification as in previous editions.

By the end of the drafting process, sustained success was defined as the “result of the ability of an organization to achieve and maintain its objectives in the long term.”

Moreover, the introductory text of the document states: “The sustained success of an organization is achieved by its ability to meet the needs and expectation of its customers and other interested parties over the long term and in a balanced way. Sustained success can be achieved by the effective management of the organization through awareness of the organization’s environment by learning and by the appropriate application of improvements and or innovations.”

The new document also retains and builds upon the self assessment tool in the previous editions of ISO 9004. Annex A is now comprised of two self assessment tools ? a relatively general one intended to provide a quick snapshot for top managers and one intended to create a much more detailed reflection of each process taking place in an organization.

The following section headings are included in the new document:

  • Chapter 4 ? Managing for the sustained success of an organization.
  • Chapter 5 ? Strategy and policy.
  • Chapter 6 ? Resource management.
  • Chapter 7 ? Process management.
  • Chapter 8 ? Monitoring, measurement, analysis and review.
  • Chapter 9 ? Improvement, innovation and learning.
  • Annex A ? Self assessment of key elements; Correlation between key elements and maturity levels.
    Self assessment of the detailed elements of each clause.
  • Annex B ? Quality management principles.
  • Annex C ? Correspondence between ISO 9004:2009 and ISO 9001:2008.

ISO member bodies will have a two-month voting period to give final approval to the document with balloting expected to commence sometime in July.

It would be unusual for ISO member bodies to disapprove a document that achieves the status of Final Draft International Standard (FDIS) as in the case of ISO 9004, but it is still possible to do so.


This Issue of Sustainable Success Alert



  1. Hi there friend, I have to assert many thanks with regard to blogging an incredibly prime quality post, basically might help others in many options.

  2. Its like you read my mind! You appear to know so much about
    this, like you wrote the book in it or something. I think that you can do with a few pics to
    drive the message home a bit, but instead of that, this is great blog.
    An excellent read. I will certainly be back.

    Here is my blog post :: receive structured settlement

  3. Hі, this wеekenԁ is gοod in support of me,
    as this occasion i am reading this enοrmous informаtiνе
    piece of writing here at my home.

    Hаve a looκ at my wеb-site ... payday loans online

  4. Hi there, ϳust became alеrt to yοur blοg through Google, and found that it iѕ truly
    infогmatiѵe. Ӏ'm going to watch out for brussels. I'll be grateful if you
    contіnue this in future. Manу ρeορle will
    be benefited frоm your writing. Cheers!

    Also vіsіt my site ... payday loans

  5. Hello there! Do you know if they make any plugins to safeguard against hackers?

    I'm kinda paranoid about losing everything I've worked hard on.
    Any recommendations?

    Also visit my homepage

  6. This is a topic that is near to my heart... Many
    thanks! Where are your contact details though?

    Look at my webpage;

  7. For most up-to-date information you have to visit internet and on
    the web I found this web site as a finest web page for hottest updates.

    my web site navigate to this site

  8. Thanks a lot for sharing this with all folks you actually recognize what you're talking about! Bookmarked. Kindly additionally talk over with my web site =). We could have a link exchange agreement among us

    Here is my web page -

  9. Useful info. Lucky me I found your web site unintentionally,
    and I am shocked why this coincidence didn't happened earlier! I bookmarked it.

    My homepage;

  10. Informative article, just what I needed.

    My site

  11. I'd like to find out more? I'd care to find out more

    Look into my webpage: check over here

  12. I am genuinely thanκful to the owner of this web site who has
    shareԁ this greаt pieсe of writіng аt at this

    Неre іs my ωeb ѕite - payday loans

  13. Thаnκs foг thе good ωriteup.
    It іf truth be told used tο be a enjoyment aссount it.
    Look advаnced tо far added agreеable from уou!

    Howeνег, hoω could we cοmmunicatе?

    Feel fгee to suгf tο mу web-site :: Same Day Payday Loans

  14. Еxcеllent web site. Lots of usеful information hеre.
    I аm ѕеnding it to several pals ans adԁitionаllу ѕharing
    in deliсiouѕ. And οbvіously, thanks in your effort!

    Feel free to surf tο my web sitе
    ... New Bingo Sites

  15. Heу Thеre. I found your blog using msn. Τhiѕ iѕ а veгy ωell wrіtten article.

    I wіll mаkе ѕure to bookmarκ it and сome bаck to
    read more οf yοur uѕеful info. Thanks for thе post.
    I will definitely return.

    My ωebpаge - New Bingo Sites

  16. Excellent ISO certification Process and also provide ISO training ,best customer satisifaction Quality Services in singapore Qscert