ISO 9004: 2009 published

BS EN ISO 9004:2009 Managing for the sustained success of an organization. A quality management approach

This third edition of BS EN ISO 9004 has been updated to include information on managing for the sustained success of an organization. The standard has had substantial changes made to its structure and contents.

What is sustained success?

The sustained success of an organization is the result of its ability to achieve and maintain its objectives in the long-term. The achievement of sustained success for any organization is a complex and demanding challenge in an ever-changing environment.

How can sustained success be achieved?

• By meeting the needs and expectations of your customers
• By the effective management of your organization
• Through awareness of your organization's environment
• By learning and improving.

How can BS EN ISO 9004 help?

BS EN ISO 9004 will provide your organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity.

BS EN ISO 9004 promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations.

BS EN ISO 9004 provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. It also provides guidance for the systematic and continual improvement of your organization's overall performance.

BS EN ISO 9004 can be used alongside ISO 9001 and other management system standards, but can also be used independently.

BS EN ISO 9004 is not intended for certification, regulatory or contractual use.

Contents of BS EN 9004:
Foreword
Introduction
Scope
Normative references
Terms and definitions
Managing for the sustained success of an organization
Strategy and policy
Resource management
Process management
Monitoring, measurement, analysis and review
Improvement, innovation and learning
Annex A (informative) Self-assessment tool
Annex B (informative) Quality management principles
Annex C (informative) Correspondence between ISO 9004:2009 and ISO 9001:2008
Bibliography

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