The Total Quality Management Free Article Library
We've brought together what we think are some of the best material and articles on Total Quality Management, (TQM), and continuous improvement. The first section listed below is the Tribus Library, where all articles have been written by Myron Tribus, an internationally know quality expert, and perhaps more importantly, a very well educated, find and wise individual.
The following sections contain articles (by topic) which we feel have merit by virtue of their quality and content, or because they are of interest due to the topic.
Note that the most important contributors to the field are Edward Deming, Crosby, and Juran. If you are interested in books by any of these three, we have provided some good prospects in our book review area.
The Tribus Library (listed with permission of Tribus)
Note: These articles are available only in adobe acrobat (pdf) format. That means you need to have the adobe acrobat reader software which you can get free from Adobe (click the icon below).

Deming's Way, 1981, ( First published by Tribus in 1981, just after he had met Dr. Deming. It has been reproduced in several languages and is now considered a classic in the field. It is intended to introduce Deming's ideas to a skeptical audience without need for technical explanations.
Reducing Deming's 14 Points to Practice, 1984,Discussion of how Deming's ideas were utilized in Japan in a number of companies that had won the Deming Prize.
Lean on Quality, Discusses how it is that you become lean by being very good You don't become good by becoming lean
Policy Deployment How to deploy a policy through a company and be assured that the people hear what you intended to say, at all levels.
Nine Questions to Drive TQM Processes, 1993, Questions a leader can raise which help focus people's attention on quality improvement.
The CEO Doesn't Understand Quality. How Do I Save My Company?, Reflections on a common problem. Strategies are reviewed beyond the obvious one, "Write a new resume".
When the Boss Starts to Talk About Quality, Should I Listen?, How to understand Boss-speak on the subject of quality.
Checklist for Quality and Productivity, A list of things to look at when reviewing an enterprise's quality effort.
How Deming redefined the concept of management, A brief review of Deming's philosophy of management.
General TQM & Continuous Improvement Articles
Quality, Religion and Business Performance Shaping the New Corporate Voice: The Challenge of Heeding Customer Voice Quality Management Cost of Quality Revisited (Quality Digest)Launching Projects Successfully With Front-End Project Planning (Quality Digest) How Total Is Your Quality Management? (Jim Clemmer)The Five Elements To TQM By Lance Dixson The Malcolm Baldrige National Quality Award The Ethical Implications of Quality God's Total Quality Management Questionaire Read This - Very Funny!
Applications To Specific Sectors/Industries
How Quality Management Really Works in Health Care (Juran Institute)Total Quality Principles:: How One Construction Company Is Putting Them To UseCHARTING A NEW COURSE: Public Schools Embarking on a Quality Journey
TQM Related Tools
Six Sigma Strategies: Creating Excellence in the Workplace (Quality Digest)Non-Statistical Quality Control The Conference Method Of RedesignJust-In-Time Systems An Explanation of ISO 9000
Management, Leadership, Change & TQM
Followership: An Essential Element of Leadership TQM And Organizational Change And Development By Thomas Packard, D.S.W. (Good!) Top Management Commitment Essential to Change Process (Kaizan Institute)

Important Note: Articles authored by and copyright Robert Bacal, can be used for your own personal use free of charge. Reprints for other uses can be arranged for nominal fees.. Please click here for more information about reprint rights and how to arrange them.

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