Steps to Competitiveness
ISO 9000 for Service Companies
It's not just for manufacturers anymore!
What is ISO 9000?
BackgroundThe ISO 9000 Series of Standards
ISO 9000: Don't miss the Opportunity!
Advantages of ISO 9000 CertificationCertified CompaniesISO 9000 for Service Companies
ISO 9000 Standards
Examples for Various Service Companies
ISO 9000 and Hospitality Services: Restaurant SectorISO 9000 and Health ServicesISO 9000 and Public ServicesISO 9000 and the Financial SectorISO 9000 and Communications: Trucking & Transport CompaniesISO 9000 and Maintenance: MechanicalISO 9000 and Commerce: WholesaleISO 9000 and the Professions: Consulting FirmISO 9000 and the Technical Sector: Test LaboratoryISO 9000 and Administration : Computer ServicesISO 9000 and the Scientific Sector

What is ISO 9000?
Background
How can a Canadian manufacturer have confidence in the quality of parts bought from a European supplier? It might institute quality controls in its receiving department. This system would allow for acceptance of only those parts that meet the Canadian company's quality standards. However, such a system is not only expensive to administer, but defective parts must be shipped back to the supplier and replacements awaited. Another solution is to look to the quality assurance concept, introduced in the United States in 1950 by buyers for the Department of Defense (armament sector). This concept was directed at suppliers and had as its objective prevention of poor quality rather than its detection after the fact. Thus began the American army standard known as MIL-Q-9858. Then, ten years later in the early 1960s, the United Kingdom launched its own version of quality assurance with the Polaris program. By the 1970s, a number of national standards from a variety of countries had been introduced. Each country had its own set of standards, which created some difficulty when doing business with other countries.



Steps to Competitiveness
ISO 9000 for Service Companies
It's not just for manufacturers anymore!
What is ISO 9000?
BackgroundThe ISO 9000 Series of Standards
ISO 9000: Don't miss the Opportunity!
Advantages of ISO 9000 CertificationCertified CompaniesISO 9000 for Service Companies
ISO 9000 Standards
Examples for Various Service Companies
ISO 9000 and Hospitality Services: Restaurant SectorISO 9000 and Health ServicesISO 9000 and Public ServicesISO 9000 and the Financial SectorISO 9000 and Communications: Trucking & Transport CompaniesISO 9000 and Maintenance: MechanicalISO 9000 and Commerce: WholesaleISO 9000 and the Professions: Consulting FirmISO 9000 and the Technical Sector: Test LaboratoryISO 9000 and Administration : Computer ServicesISO 9000 and the Scientific Sector



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