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Wednesday, April 14, 2010

ISO 9001 Auditing Practices

ISO 9001 Auditing Practices Group

Welcome to the website of the ISO 9001 Auditing Practices Group.

The ISO 9001 Auditing Practices Group is constituted as an informal group of quality management system (QMS) experts, auditors and practitioners, drawn from the ISO Technical Committee 176 Quality Management and Quality Assurance (ISO/TC 176) and the International Accreditation Forum (IAF).

The Co-Conveners of the ISO 9001 Auditing Practices Group are Mr B.Venkataraman (Director, NABCB, India) and Mr A Ezrakhovich(General Manager, SAI Global Certification Services Pty Ltd, Australia).

This website has been established as an on-line source of papers and presentations on auditing QMSs. The ideas, examples and explanations given reflect the process-based approach that is essential for auditing the requirements of ISO 9001:2000
Quality management systems - Requirements.

The website is primarily aimed at QMS auditors, consultants and quality practitioners.

The papers and presentations that make up the content of this website are not definitive. They reflect a number of different views in QMS auditing. As such, their content may not always be consistent. It is not intended that the website's content will be used as specified requirements, an industry benchmark, or as criteria that all QMS auditors, consultants or practitioners have to follow.

The items listed under "QMS auditing topics" below have papers and presentations associated with them. Simply click on one of the links to view and download the relevant document.

Feedback from users will be used by the
ISO 9001 Auditing Practices Group to determine whether additional guidance documents should be developed, or if these current ones should be revised. Comments on the papers or presentations can be sent to the following email

A sister web page for the Accreditation Auditing Practices Group has been established to provide guidance to accreditation auditors.

QMS auditing topics

Introduction to the ISO 9001 Auditing Practices Group

The need for a 2-stage approach to auditing

Measuring QMS effectiveness and improvements

Identification of processes

Understanding the process approach

Determination of the “where appropriate” processes

Auditing the “where appropriate” requirements

Demonstrating conformity to the standard

Linking an audit of a particular task, activity or process to the overall system

Auditing continual improvement

Auditing a QMS which has minimum documentation

How to audit top management processes

The role and value of the audit checklist

Scope of ISO 9001, Scope of Quality Management System and Defining Scope of Certification

How to Add Value during the audit process

Auditing competence and the effectiveness of actions taken

Auditing Statutory and Regulatory requirements

Auditing Quality Policy, Quality Objectives, and Management Review

Auditing ISO 9001, Clause 7.6 Control of monitoring and measuring equipment

Making effective use of ISO 19011

Auditing Customer Feedback processes

Documenting a Nonconformity

Guidance for reviewing and closing nonconformities

Auditing Internal Communications

Auditing Preventive Action

Auditing Service Organizations

Third Party Auditor Impartiality and Conflict of Interest

Auditing the Effectiveness of the Internal Audit

Auditing Electronic Based Management Systems

Auditing the Management of Resources

Auditing Customer Communications

Auditing the Design and Development Process

Auditor Code of Conduct and Ethics

Guidance on Cultural Aspects of Auditing

Output Matters!

Auditing the Procurement and Supply Chain Processes

Added Value Audits versus Consultancy

Writing Audit Reports

Audit trail

Approach to Demonstration of Traceability of Measurement Results

"Zip" file of all the above documents

[TRANSLATIONS – Links to translations of the above documents]


The contributions on this website have not been subject to an endorsement process by the International Organization for Standardization (ISO), ISO Technical Committee 176 or the International Accreditation Forum (IAF).

The information contained on this website is available to the public for educational and communication purposes and the
ISO 9001 Auditing Practice Group does not take responsibility for any errors, omissions or other liabilities that may arise from the provision or subsequent use of such information.


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