Standards for Supporting Guidelines

» ISO 9004:2000
» ISO 10002:2004
» ISO 10006:2003
» ISO 10007:2003
» ISO/IEC 90003:2004
» IWA 1:2005
» IWA 2:2003
» IWA 4:2005

ISO 9004:2000

Quality management systems -- Guidelines for performance improvements.

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

To know more about ISO 9004:2000 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

ISO 10002:2004

Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.

It is also intended for use by organizations of all sizes and in all sectors.

ISO 10002:2004 addresses the following aspects of complaints handling:

- enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;

- top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;

- recognizing and addressing the needs and expectations of complainants;

- providing complainants with an open, effective and easy-to-use complaints process;

- analysing and evaluating complaints in order to improve the product and customer service quality;

- auditing of the complaints-handling process;

- reviewing the effectiveness and efficiency of the complaints-handling process.

ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements.

To know more about ISO 10002:2004 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

ISO 10006:2003

Quality management systems -- Guidelines for quality management in projects

ISO 10006:2003 gives guidance on the application of quality management in projects.

It is applicable to projects of varying complexity, small or large, of short or long duration, in different environments, and irrespective of the kind of product or process involved. This can necessitate some tailoring of the guidance to suit a particular project.

ISO 10006:2003 is not a guide to "project management" itself. Guidance on quality in project management processes is discussed in this International Standard. Guidance on quality in a project's product-related processes, and on the "process approach", is covered in ISO 9004.

Since ISO 10006:2003 is a guidance document, it is not intended to be used for certification/registration purposes.

To know more about ISO 10006:2003 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

ISO 10007:2003

Quality management systems -- Guidelines for configuration management.

ISO 10007:2003 gives guidance on the use of configuration management within an organization. It is applicable to the support of products from concept to disposal.

It first outlines the responsibilities and authorities before describing the configuration management process that includes configuration management planning, configuration identification, change control, configuration status accounting and configuration audit.

Since ISO 10007:2003 is a guidance document, it is not intended to be used for certification/registration purposes.

To know more about ISO 10007:2003 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

ISO/IEC 90003:2004

Software engineering -- Guidelines for the application of ISO 9001:2000 to computer software

ISO/IEC 90003:2004 provides guidance for organizations in the application of ISO 9001:2000 to the acquisition, supply, development, operation and maintenance of computer software and related support services. ISO/IEC 90003:2004 does not add to or otherwise change the requirements of ISO 9001:2000.

The guidelines provided in ISO/IEC 90003:2004 are not intended to be used as assessment criteria in quality management system registration/certification.

The application of ISO/IEC 90003:2004 is appropriate to software that is

• part of a commercial contract with another organization,
• a product available for a market sector,
• used to support the processes of an organization,
• embedded in a hardware product, or
• related to software services.

Some organizations may be involved in all the above activities; others may specialize in one area. Whatever the situation, the organization's quality management system should cover all aspects (software related and non-software related) of the business.

ISO/IEC 90003:2004 identifies the issues which should be addressed and is independent of the technology, life cycle models, development processes, sequence of activities and organizational structure used by an organization.

To know more about ISO/IEC 90003:2004 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

IWA 1:2005

Quality management systems -- Guidelines for process improvements in health service organizations

IWA 1:2005 provides additional guidance for any health service organization involved in the management, delivery, or administration of health service products or services, including training and/or research, in the life continuum process for human beings, regardless of type, size and the product or service provided.

To know more about IWA 1:2005 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

IWA 2:2003

Quality management systems - Guidelines for the application of ISO 9001:2000 in education

International Workshop Agreement IWA 2:2003 provides guidelines for the application of ISO 9001:2000 in educational organizations providing educational products.

These guidelines do not add to, change or modify the requirements of ISO 9001:2000, and are not intended for use in contracts for compliance assessments or for certification.

Each clause of ISO 9001:2000 is included before the corresponding text of IWA 2:2003. The whole text of ISO 9004:2000 is also included to provide a complete vision of the continual performance improvement of organizations.

To know more about IWA 2:2003 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

IWA 4:2005

Quality management systems -- Guidelines for the application of ISO 9001:2000 in local government.

The objective of International Workshop Agreement IWA 4:2005 is to provide local governments with guidelines for the voluntary application of ISO 9001:2000 on an integral basis. These guidelines do not, however, add, change or modify the requirements of ISO 9001:2000.

For a local government to be considered reliable, it should guarantee minimum conditions of reliability for the processes that are necessary to provide all the services needed by its citizens in a consistent and reliable manner. All the local government's processes, including management, core, operational and support processes, should constitute a single, integral, quality management system. The integral character of this system is important because, otherwise, although a local government could be reliable in some areas of activity, it may be unreliable in others. For a government to be considered reliable, it should guarantee minimum conditions of reliability for all key processes and services. To achieve this, it is advisable that the local government clearly identify the management, core and support processes that, together, make it reliable (see Annex A). Annex B provides a diagnostic tool for local governments to evaluate the scope and maturity of their processes and services.

To know more about IWA 4:2005 and our deliverables through our unique process approach, click here or contact us for a Zero Cost discussion.

About Us ConsultingTraining Careers Partner With Us Ask for a Quote Our Clients

Copyright © ABCIPL. All Rights Reserved
Site Designed & Promoted by Advent InfoSoft Pvt. Ltd.

SOURCE