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Saturday, August 8, 2009

ISO 9004: 2009 update

ISO Management Systems
Editorial programme for 2009

Subjects covered

ISO Management Systems is published six times a year in English, French andSpanish editions.

Articles cover management systems and other types of standard with a business focus, plus related topics

Examples of topics covered
ISO 9000 - Quality managementInternational organizations
ISO 14000 - Environmental managementGovernment administrations
ISO/IEC 27001 - Information securityPublic utilities and establishments
ISO 22000 - Food safetyNongovernmental organizations
ISO/PAS 28000 - Supply chain securityIndustrialized, developing and transition economies
ISO 26000 - Social responsibilityResults
ISO 14064 - Greenhouse gas accountingAdvice
Integrated management systemsBenefits
Risk managementFeedback
Conformity assessmentResources
AuditingContacts
CertificationSurveys
AccreditationOverviews
Standards for servicesSector reports
OH&S ManagementAnalyses
Good practiceViewpoints
Global supply chainsDebates
Multi-sector implementation case studiesSolutions
Multinational corporations
Small and medium-sized enterprises

Regular columns

Each issue includes the following regular columns:

  • Editorial

  • Viewpoint

Guest columnists from business, government, civil society, conformity assessment, the developers and users of standards share stimulating perspectives.

  • Special Report

Subjects covered have included auditing, training, consultants, influencing purchasers, the global diffusion of ISO 9000 and ISO 14000, food safety, information security, whether ISO 9000 certification pays and management systems in the public sector.

  • ISO Insider

The experts that develop ISO standards provide early warning of the new standardsthat will soon be shaping business, providing benefits and offering opportunities. Coverage has included standards for social responsibility, software quality management, IT service management and the quality of e-learning.

  • International

Standards implementation case studies, reports on surveys on the use and impact of standards, best practices, user feedback and opinions – from around the world.

  • Standards for Services

This column focuses on developments in standards for services, particularly at thenational level. Countries already highlighted include Australia, France, Germany, Israel, the Netherlands, New Zealand, Singapore, Spain and the United Kingdom. Subjects have ranged from tourism through mediation to financial planning, health services, municipal services, and market, social and opinion research.

Special Report themes for 2009

Editor’s note: The themes previewed may sometimes be replaced or rescheduled to allow for coverage of topical developments.

January-February

ISO/IEC 27001 for SMEs

Although many large organizations have been quick to see the benefits of ISO/IEC 27001:2005 — the information security management system standard — many SMEs have been slow adopters because of a lack of basic advice on its implementation. This will change with development of a new ISO handbook to demystify the process, due for publication in 2009.

March-April

The future of management system certification

What is the future of management system certification, including its relevance to organizations affected by the current financial turmoil impacting the world economy? The Report will comprise perspectives from a selection of certification bodies around the world.

May-June

The media and ISO management systems

This article gives a multi-faceted perspective of the relationship between the media and ISO management system standards:

  • an overview of how ISO management system standards (MSS) are portrayed in the media
  • the media as an important channel both for ISO to make known its MSS and for certified organizations to promote the latter as an added value
  • media companies as users themselves of ISO MSS.

July-August

MSS - The essence

What makes ISO 9001 such an effective management tool ? The authors, key members of ISO/TC 176, Quality management and quality assurance, outline the reasons for its success as the world’s most widely implemented management system standard, and draw comparisons with other fast-evolving management system standards.

September-October

ISO 9004:2009

The next edition of ISO 9004, the companion standard to ISO 9001, is due for publication in September 2009. Up to now, many managers might regard ISO 9004, of which the last edition offered guidelines for performance improvements, as "nice, but not essential". The 2009 edition focuses on "managing for sustained success" and this article offers practical advice on how to start implementing and benefitting from the standard.

November-December

Worldwide round-up of best practice

This article provides a distillation of best practice in implementing ISO management system standards from users, auditors, consultants and trainers worldwide.




SOURCE



ISO/TC 176/SC 2 Current activities 10 March 2009

ISO/TC 176/SC2 met in Tokyo, Japan, between 23 and 27 February 2009, at the Tokyo International Forum, which is an amazing modern architectural icon in the Ginza district.

Views of the Tokyo International Forum

ISO/FIS 9001 had been circulated for ballot in August 2008, and had been approved by the ISO member bodies, with 66 votes of approval, no votes of disapproval, and one abstention. Congratulations need to be given to the members of the Task Group, SC2/WG18/TG 1.19, for such an overwhelming result. Subsequently, ISO 9001:2008 was published on 15 November 2008.



As the work on ISO 9001 has been limited to an amendment, there have been a number of comments submitted during its development giving ideas that had to be put to one side, as being outside of the scope of the project. SC2/WG18/TG 1.19 produced a “project review report” (document SC2/N 845) to archive such comments, so that they may be taken forward for consideration in the next revision of the standard. In addition, the project review report contained recommendations on improving the processes used within SC2 during the development of the amendment, as well as recommendations to ISO/TC 176/WG Interpretations on how to deal with the sanctified “interpretations” that have been issued against ISO 9001:2000.


A new Task Group, for examining concepts and ideas for a future revision to ISO 9001, held its first meeting in Tokyo. Its meeting was well attended, and allowed for considerable brainstorming activity on new issues. Initial inputs from the TG members and other sources (e.g. the project review report from TG 1.19) were also reviewed and then combined with the brainstorming results to be categorized into a set of high level concept groupings. A paper on the concept groupings will be circulated to SC2 members for information, with a strong statement attached to indicate that these are some very early thoughts, and should not in any way be considered to be final items for inclusion in a future revision of the standard.

The TG also held discussions about its work going forward, and decided to establish a Task Force to conduct a survey of user needs, based on the concepts being developed in the TG. A questionnaire and survey process will be developed once the concepts become more fully established.

Following the report of the TG to the SC2 closing plenary some questions were raised about the timeline for a future revision of ISO 9001. The Secretary advised that two streams of development activity needed to be brought together for the next revision: the work in the TG on new ideas and concepts for quality, as well as the work in the ISO/TMB/Technical Advisory Group 13 – Joint Technical Co-ordination Group (ISO/TMB/TAG13-JTCG), which is seeking to improve the alignment across all of ISO’s management system standards. The Secretary presented a chart to show that if about 3 years were to be permitted for the two streams to come together into an approved project, and then a further 3 years were permitted for the drafting activity, we would be looking at a target of around 2015 for the publication of the next edition of ISO 9001.



A separate new Task Group also held its first meeting, to update the ISO Handbook: ISO 9001:2000 for Small Businesses, to align it to ISO 9001:2008. This made very good progress in its work, and will submit a draft for a 3 month comments review by the members of TC 176 in the near future, following editing. Once the received comments have been reviewed by the TG, it is intended that a final draft will be submitted to ISO Central Secretariat for publication. The submission to ISO is expected to be achieved around the 3rd quarter of 2009.



While the current edition of the ISO Handbook contains the complete text of ISO 9001, the SC2 closing plenary meeting agreed that it was not necessary to include either Annex A “Correspondence between ISO 9001:2008 and ISO 14001:2004” or Annex B “Changes between ISO 9001:2000 and ISO 9001:2008” from ISO 9001:2008 in the new edition, but only to provide an explanation of why they are given in the standard. This was because it was felt that users of the Handbook would be unlikely to be using ISO 14001, or be interested in the changes from the previous edition. The elimination of these annexes will reduce the page count in the revised edition of the Handbook by about 20%.



ISO/DIS 9004 was circulated for ballot in July, and achieved a large majority vote of approval (55 votes of approval, 7 of disapproval, 5 abstentions). However, over a thousand comments were received with the voting responses, and the responsible Task Group, SC2/WG18/TG 1.20, was hard pushed to complete its review of these and other inputs in the relatively limited time available in Tokyo. Consequently, rather than rushing the development of the FDIS for submission to ISO Central Secretariat, it was agreed at the SC2 closing plenary meeting to allow the TG additional time to complete its work.

This will also delay the issue of ISO/FDIS 9004 to around July 2009, and publication of the revised standard to around October 2009 (instead of August 2009, as previously projected).

One of the principal areas of comment on ISO/DIS 9004 had been on the relationship between the main body of the standard and the annex giving guidance on self–assessment; considerable work was undertaken by the TG to improve this.

One of the key inputs into the revision was the results of a validation programme conducted on ISO/DIS 9004 by SC2/WG18/TG 1.21. This had achieved:

  • Participation from 27 countries
  • 143 organizations from a wide variety of sectors responding
  • 89% of the responses showing overall satisfaction
  • 11% of the responses showing overall dissatisfaction

This was a very useful indicator of the support for the DIS, and also in guiding SC2/WG18/TG 1.20 where to target its efforts. We would like to register our thanks to all those who participated, and to the members of the Task Group for an excellent piece of work.

The closure of the validation programme meant that the SC2/WG18/TG 1.21 had completed its formal activities. Consequently the TG spent time in Tokyo to develop its project review report, so that SC2 can learn from its activities and improve its processes in the future for the control of design specifications and for conducting verification and validation programmes. The project review report will be circulated to SC 2 in due course.

In support of the publication of ISO 9001:2008, SC2/WG18/TG 1.22 had updated the “ISO 9000 Introduction and Support Package” documents (available from the SC2 web site www.iso.org/tc176/sc2), with the assistance of ISO/TC176/SC1. The member bodies of both SC1 and SC2 had been invited to submit comments on these documents, and the TG reviewed these before producing final versions of the texts, which will be posted onto the SC2 web site.

Additionally, the TG focussed its attention on providing supporting documents for ISO 9004. It continued the development of:

  • a brochure on quality for Top management and on
  • a guide on the use of the ISO 9004 Self-Assessment tool,

as well as starting new projects on:

  • an ISO 9004:2009 “Implementation” guide
  • a “Journey to Organizational Sustained Success” guide
  • a “How to sell and promote ISO 9004” guide for national standards bodies.

Initial drafts of all of these documents were created in Tokyo, but await the release of the FDIS text of 9004 in order to be finished. It is planned that they will be made available for member body review in parallel with ISO/FDIS 9004 in July.

The liaison between SC2 and TC 176/SC1 on terminology issues was active during the meeting, especially with the work on the revision of ISO 9004, and some early exchanges on the concepts being developed for a future revision of ISO 9001. SC2 is very grateful for all the assistance provided by its sister sub-committee.

Regrettably, there was insufficient attendance at the meeting planned for SC2/WG18/TG 1.18, which shadows the work of the ISO/TMB/TAG13-JTCG, and the meeting had to be cancelled. This was due to many of the members of the TG being involved in the other task groups. The next meeting of the ISO/TMB/TAG13-JTCG is due to be held at the end of March 2009, and the TG will now make its preparations by correspondence, in advance of that meeting.

At the closing ISO/TC 176 plenary meeting a resolution was adopted to place the ISO/TC 176/WG Interpretations under the auspices of SC2. At present there are some 37 sanctioned “interpretations” (see http://www.tc176.org/Interpre.asp ) based on ISO 9001:2000. As mentioned above, SC2/WG18/TG 1.19’s project review report advises on how these were addressed during the development of ISO 9001:2008. The WG will now be examining how these interpretations should be dealt with (i.e. should they be maintained, revised or withdrawn in relation to ISO 9001:2008), and will make recommendations on them.

In conclusion, SC2 had some key decisions to make and a lot of work to progress. Its success in achieving these objectives was down to the dedication of the conveners, task group leaders and experts who worked diligently during the week. Additionally, this was greatly aided by the excellent facilities provided at the Tokyo International Forum, the support given by our hosts, the Japanese Industrial Standards Committee (JISC) and the Japanese Standards Association (JSA), and the excellent hospitality provided by the meeting sponsors Japan Accreditation Board for Conformity Assessment, the

Japan Association for Certification Bodies, the Japan Auditors Training Association, the

Ricoh Company Ltd., and FUJITSU Ltd.

A special thanks also to Mr Y Okamoto, Ms E Kokubun, Mr Y Chiba and their colleagues from JSA, for all their personal efforts in organising and supporting the meeting.

Finally, ISO/TC 176/SC 2 needs to recognize the outstanding contribution of its Chairman
Dr John Davies, who has advised that he will be relinquishing this position once the current revision to ISO 9004 has been completed.

Dr Davies first joined ISO/TC 176 as a UK expert in 1985, and succeeded to the position of Chairman in 1986. During his tenure, he has overseen the publication of every edition of ISO 9001, the most widely used standard in the world.

In fact Dr Davies’ contribution to ISO goes even further back in time, as he initially joined ISO/TC45 “Rubber and rubber products” as Convener of its WG13 in 1976. Later, he was Chairman of ISO/TC 94 “Personal Safety – Protective clothing and equipment” from 1987 to 1994.

Overall, this represents a lifetime of dedication to ISO and to standardization.

In his closing remarks to the SC2 closing plenary, Dr Davies reminded members of ISO’s 50th anniversary publication, which had been entitled “Friendship among equals”. He stated that this truly encapsulated his time with the committee, which he had been honoured to serve.

SC2 adopted a final resolution to thank Dr Davies, and to wish him a long and happy retirement.

As a small aside note, SC2 would also like recognize the contribution of Dr Davies’ wife Phyl, who for many years helped to organization meetings and trips for accompanying partners to ISO/TC 176 meetings, and to also wish her well for the future.

Charles Corrie

For the BSI Secretariat of

ISO/TC 176/SC 2

Dr John Davies,
Chairman ISO/TC 176/SC 2




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