Product Liability Risks - Exposures and Solutions

Product liability There is always a risk that a characteristic of the design or manufacture of a product may result in injury or loss to a member of the public. This risk is not just restricted to the manufacturer: all members of the supply chain can assume some liability for a product, whether or not they were involved in its initial production. We work with organisations to help them understand the range of liability risks they may be exposed to and how to manage those risks effectively. Product tamper An organisation is not absolved of responsibility for its products after they have passed out of its direct control. The chance that a product will be maliciously damaged is rare, but product tamper can pose a very serious threat to an organisation, often damaging its reputation and leading to an expensive product recall process. Our risk consulting practice can help your organisation understand the risks associated with product tamper, develop controls to reduce the likelihood of this event and design risk management strategies. Such strategies are likely to include crisis and emergency management planning and insurance solutions. Product recall Recalling a product can incur significant costs to an organisation through the administration of the physical recall, stock replacement and, in particular, reputation damage. In some cases a recall can constitute a "crisis", threatening the ongoing viability of the organisation. Our risk consulting practice, as part of our crisis and emergency management portfolio, assists organisations to develop and implement specific product recall procedures and manage strategic issues and implications arising as a result of the event or actions taken as part of the recovery and restoration process.

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