Last summer, during the “Cash For Clunkers” program, there were reports that some auto dealers were not being paid by the federal government. Fitzgerald Auto Malls used their ISO9001 system to develop work instructions for their employees as [...]
Here’s a stab at [...]
The ISO gods have blessed us with a revised quality standard that’s really not so [...]
This is a really tough question, kind of like asking “how long will it take us to get our company organized?”. It all depends, and on several factors.
It depends on things like:
The size of your organization
The quantity and complexity of your processes
For some companies this is easy. You get [...]
Product Realization is simply realizing your product. OK, maybe that’s a little too simple.
Here is [...]
1. Make sure everyone has been trained and knows as much as possible about what their areas of responsibility.
2. Don’t lie.
3. If you don’t know the answer to a question, tell the [...]