Unified and Intelligent Communications

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Avaya Announces Unified Communications All Inclusive
Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost
For Immediate Release: 10-Nov-2008
BASKING RIDGE, N.J. – Enterprises moving or upgrading to the latest version of Avaya Communication Manager will now also receive all the desktop and mobility applications needed to support a wide range of business user needs. Avaya Unified Communications All Inclusive combines the world's industry-leading voice and video telephony software and unified communications applications in a single flexible package that's easy to acquire, deploy, manage and use.

The Unified Communications All Inclusive package is automatically included for new customers and those upgrading to Avaya Communication Manager 5.0 Enterprise Edition for no additional cost. For customers of Communication Manager 5.0 Standard Edition, the package is available for US$50 per user license.

Enterprises can simply purchase an Avaya Communication Manager license and deploy the specific mobility and desktop communications applications when and where they are needed to increase an employee's productivity and effectiveness. Business users can work effectively from anywhere with single number access and identity, and seamlessly shift between communications modes and applications. Single number access means callers only need to dial a single number to reach a user regardless of location or device; single number identity means that those called will only see the business number of the user whether the call is made from a mobile device, PC, home, hotel, or any other phone.

"With the broad range of unified communications applications available today, there is a strong customer demand for simplifying purchasing and increasing flexibility of deployment," states Nora Freedman, Senior Analyst, Unified Communications Infrastructure, IDC. "This package model allows enterprises to equip virtually any employee with the particular voice and video telephony, desktop and mobility tools that he or she needs at a very reasonable cost."

The UC All Inclusive package includes:
Avaya Communication Manager 5.0 IP Telephony software leverages the SIP protocol to improve connectivity and openness, which translates into reduced costs for trunking and connecting systems, faster deployment of new capabilities and increased options for linking communications and business systems to increase competitive advantage.
Avaya one-X® Communicator is Avaya's next-generation softphone supporting both H.323 and SIP audio and video, and providing access to all communications media in a single interface.
Avaya one-X Portal delivers Web-based telephony, messaging, contacts and conferencing through any public or private Windows, Mac and or Linux-based computer.
Avaya one-X Mobile enables seamless business calling, call routing, visual voice mail, and directory access through an easy-to use-interface. It is compatible with over 500 mobile devices, including Apple iPhone, Symbian, RIM, Palm, Java and Windows-based devices.
Avaya Extension–to-Cellular is the original, "one-number access" capability for business users bridging calls received by an employee's corporate number to their mobile device, allowing both to ring simultaneously.
Avaya VPNremote software allows employees to plug in an Avaya IP Telephone anywhere in the world, and use the corporate phone network.
Applications Enablement Server integration with Microsoft Office Communicator or IBM Lotus Sametime extends telephony presence and click-to-call capabilities into these two desktop applications to simplify workflow and enhance productivity.
Avaya Intelligent Presence aggregates presence information from multiple sources and different protocols to create a more accurate indication of an individual’s ability and willingness to communicate.

XETA Technologies1, a large, communications technology solutions provider based in Broken Arrow, Okla., implemented Avaya one-X Portal with Intelligent Presence specifically for project managers who spend up to 50 percent of their time in the field. Since regular access can be challenging depending on their location, the unified communications solutions enable project managers to bring up a full array of communications tools using any computer or laptop , and call, conference or collaborate with customers, vendors and associates. Intelligent Presence enables them to see which of their colleagues is immediately available, and simply click on the names to initiate a call or conference.

"We find unified communications is quickly becoming a 'must have' for us to keep projects on track and customers happy," said Jim Middleton, senior solutions architect, XETA Technologies. "The flexibility of the Avaya Unified Communications All-Inclusive package means that customers don't need to worry whether they have enough licenses to cover new or changing needs of our workforce. Both the solutions and the new package allow customers to quickly adapt to demands of their business."

Application and Offer AvailabilityThe Unified Communications All Inclusive package is available now in North America and EMEA and is planned for global availability by January 2009.

In addition to the UC All Inclusive package, the next version of Avaya one-X Mobile also is now generally available worldwide. This release supports multiple languages, including French, German, Italian, Swedish, Dutch, Finnish, Russian, Spanish, Portuguese (Brazilian), Simplified and Traditional Chinese, Japanese, and Korean. Global coverage empowers businesses to deliver a desktop communications experience to mobile employees, regardless of location.

About Avaya Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com/.

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1 XETA Technologies is a non-exclusive Avaya BusinessPartner.
Connect with Avaya
For More Information:
Deb Kline, Media RelationsAvaya908-953-6179Deb Kline, Media Relations




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Cisco Unified Intelligent Contact Management Enterprise uses a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to:
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Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen. Because each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.
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