Bibliography
[1] ISO 9004:—1), Managing for the sustained success of an organization — A quality management approach
[2] ISO 10001:2007, Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

[3] ISO 10002:2004, Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
[4] ISO 10003:2007, Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations

[5] ISO 10005:2005, Quality management systems — Guidelines for quality plans
[6] ISO 10006:2003, Quality management systems — Guidelines for quality management in projects


[7] ISO 10007:2003, Quality management systems — Guidelines for configuration management
[8] ISO 10012:2003, Measurement management systems — Requirements for measurement processes and measuring equipment


[9] ISO/TR 10013:2001, Guidelines for quality management system documentation
[10] ISO 10014:2006, Quality management — Guidelines for realizing financial and economic benefits


[11] ISO 10015:1999, Quality management — Guidelines for training
[12] ISO/TR 10017:2003, Guidance on statistical techniques for ISO 9001:2000



[13] ISO 10019:2005, Guidelines for the selection of quality management system consultants and use of their services
[14] ISO 14001:2004, Environmental management systems — Requirements with guidance for use


[15] ISO 19011:2002, Guidelines for quality and/or environmental management systems auditing
[16] IEC 60300-1:2003, Dependability management — Part 1: Dependability management systems


[17] IEC 61160:2006, Design review
[18] ISO/IEC 90003:2004, Software engineering — Guidelines for the application of ISO 9001:2000 to computer software


[19] Quality management principles 2), ISO, 2001
[20] ISO Management Systems3)


1) To be published. (Revision of ISO 9004:2000)
2) Available from website: http://www.iso.org .
3) A bimonthly publication which provides comprehensive coverage of international developments relating to ISO's management system standards, including news of their implementation by diverse organizations around the world.
Available from ISO Central Secretariat (sales@iso.org ).


[21] Reference web sites:
http://www.iso.org ;
http://www.tc176.org ;
http://www.iso.org/tc176/sc2
http://www.iso.org/tc176/