ZERO Defect (3 ppm) - possible with ISO 9000

when u encounter a defect in product or service

ISO 9000 says take CORRECTIVE Action to prevent re-occurence

Not only CORRECTIVE Measures

u must also do RISK Management and anticipate what goof ups cud happen

and take PREVENTIVE Action to prevent occurence

u keep on doing this

then after 5 years

u r likely to become a SIX SIGMA Company

for more on HOW to, read here

more on RISK Management

Risk Management CODE of PRACTICE