How is Centre for ISO 9000 organised? Answer : The Centre for ISO9000 is organised into several geographical areas, with the head of each area reporting to the Chief Executive, Dr Terry Russell. So as to ensure a consistent approach, whilst ensuring the highest possible levels of Customer Service, Terry has developed an effective methodology, which permits regional differences to be adequately covered. When any of our Consultants visit our Clients, the regional office will ensure that they are equipped with a copy of the Quality Management System (e.g. the latest set of procedures, Quality Manual, Work Instructions, forms, etc) and any other documents that comprise the Clients ISO 9000 system. Whenever changes are required, the Consultant will discuss the changes with the Client and will modify the relevant documents and then send them to the regional Office Manager, who checks them for errors and suitability, etc. The proposed changes are then reviewed by the regional Quality Manager to ensure that the requirements of ISO 9000 are still being met. Finally, the documents are sent to Terry, who checks them so as to ensure that he is satisfied that the changes represent the best possible way of achieving the requirements and that there is no adverse impact upon the efficiency of the client's business. Following this check, the documents are then sent to the Client for use. Many of our Clients have entirely paperless systems, which are our speciality. Updates are generally emailed back to the Client for installation, but in a growing number of cases, we can install the updates directly onto their system for them, thus avoiding errors. For a rapidly growing number of Clients, we can conduct a lot of the required work via the Internet, telephone and fax, etc. This saves on travel costs and means that we can offer excellent rates for setting up and maintaining ISO 9000 systems for my Clients. It also enables us to "visit" a Client in Singapore, one in London on the next day and perhaps one in Mexico on the next day. |
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