ISO 9000 Quality Management Systems

ISO 9001:2008 is no more just QMS, it is now a Business Management System that requires you to do RISK Management when designing the QMS. You have to understand the Risks to the business, and determine the Processes to be develoed. This may require you to do HACCP studies, if you are a food processor, and understand Product liability and the implications of Product Recall as in ISO/PC 240. For guidance in designing your QMS, you must refer to ISO 9004:2009.

Monday, August 18, 2008

managing mind workers


Here's a list of my books. Click on the titles below to get details:
Competing on Analytics: The New Science of Winning by Thomas H. Davenport; Jeanne G. Harris (March 2007)
Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers by Thomas H. Davenport
What’s the Big Idea: Creating and Capitalizing on the Best Management Thinking by Thomas H. Davenport, Laurence Prusak, H. James Wilson (April 2003)
The Attention Economy: Understanding the New Currency of Business by Thomas H. Davenport, John C. Beck (Sept. 2002)
Knowledge Management Case Book : Siemens Best Practices by Tom Davenport, Gilbert J. B. Probst (June 2002)
Working Knowledge: How Organizations Manage What they Know by Thomas H. Davenport, Laurence Prusak (May 2000)
Mastering Information Management by Donald A. Marchand, Thomas H. Davenport (March 2000)
Mission Critical: Realizing the Promise of Enterprise Systems by Thomas H. Davenport (Feb. 2000)
Information Ecology: Mastering the Information & Knowledge Environment by Thomas H. Davenport, Laurence Prusak (June 1997)
Process Innovation: Reengineering Work Through Information Technology by Thomas H. Davenport (October 1992)
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Jimmy at 11:39 PM

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